Building a smarter financial system: ONroute’s seamless digital transformation

For years, ONroute relied on a legacy financial system that wasn’t keeping up with the demands of the business. The AP process was entirely manual, making tracking payments across multiple entities time-consuming. The finance team had to manage invoices through spreadsheets, which wasn’t sustainable for a growing business processing over 1,000 invoices per week.

ONroute also had a parallel banking transition underway, requiring seamless integration between its new financial system and its banking system for AP payments. There were also key efficiency gains the team wanted to protect, such as an automated remittance form function that was already saving them at least five hours per week.

Time was critical, as the new system needed to be fully implemented before November 2024, since any delays would mean renewing a higher-cost contract with their previous vendor.

With so much on the line, ONroute sought an implementation partner who understood both accounting and IT, could tailor the solutions to their specific needs, and collaborate closely with their internal teams.  

ONroute chose Sage Intacct as its financial platform, but selecting the software was only the first step. The real challenge was making sure the transition was smooth, without disrupting operations, delaying payments, or adding unnecessary administrative burden on the teams.

That’s where MNP Digital came in. Recommended by Sage as the ideal implementation partner, MNP Digital brought deep expertise in accounting, IT systems, and business process optimization to the project. From day one, it was a true collaborative partnership, with MNP Digital working alongside ONroute’s finance team to tailor Sage Intacct to their specific needs and ensure their teams were fully prepared for the transition.

Key areas where MNP Digital added value included:

• Customizing financial workflows: MNP Digital built Smart Rules into the system, requiring invoice attachments before posting to enhance compliance and reduce errors.
• Streamlining month-end reporting: The team developed custom financial reports that allowed ONroute to track all non-posted invoices at the expense line level, improving month-end accrual accuracy.
• Migrating historical data: ONroute’s general ledger, AP history, and archived invoices were successfully transferred into Sage Intacct, ensuring a smooth transition with no data loss. The process wasn’t without its challenges, as extracting and mapping financial data from the legacy system required careful validation to ensure everything was transferred accurately.
• Integrating banking operations: MNP Digital helped ONroute create, test, and implement an automated SFTP payment transfer system to allow secure, seamless transactions with its bank.
• Optimizing payment processing: The team assisted in implementing SmartEFT functionality and custom EFT payment templates, reducing manual intervention in payment processing.
• Providing hands-on training and support: A mix of onsite and virtual training ensured that every department was up to speed before the go-live, empowering ONroute’s teams to take full ownership of their new system.

MNP Digital’s deep involvement didn’t stop at implementation. The ongoing support and expertise provided ONroute with the tools and confidence to navigate the transition without business disruptions.

With MNP Digital’s expertise guiding the transition, and ONroute’s constant team focus and forward-thinking, the project hit every key milestone on time. Even during peak business volume, the finance team continued to process over 1,000 invoices per week with zero disruptions.

Key wins:

• Payment processing is faster: AP processing time was cut by two hours per cycle, giving the team more time to focus on higher-value tasks.
• Invoice management is more efficient: The new system allows ONroute to process invoices faster and track payments more accurately across multiple entities.
• Financial visibility is stronger: With better-fixed asset tracking and real-time data access, financial reporting is now more accurate and accessible.
• Payments are secure: The banking integration streamlined transactions and added extra layers of security to the payment process.

Beyond process automation and efficiency gains, ONroute now has a scalable, future-ready financial system that will support business growth. This wasn’t just a system upgrade, but a business transformation. By working closely with MNP Digital, ONroute not only transitioned to a new financial platform, but they also redefined how they manage their finances and operations.

Through customized workflows, banking integrations, and hands-on support, MNP Digital worked hand-in-hand with ONroute to reduce manual work, improve financial visibility, and enable a more scalable future. Most importantly, the finance team can now focus on strategic growth instead of getting bogged down in inefficient processes.

ONroute’s seamless digital transformation is a testament to what happens when technology, expertise, and collaboration come together.