MNP Care

Get proactive audio-visual support for modern workplace.

Meeting rooms play a critical role in how your teams connect and make decisions — and work slows down and confidence drops when your meeting rooms fail to meet their needs. MNP Care is MNP Digital’s audio-visual (AV) support service designed to help your organization keep its meeting spaces reliable, supported, and ready for use.

What is MNP Care?

MNP Care provides ongoing support for meeting spaces and collaboration technology. It is designed to reduce downtime, improve reliability, and simplify how AV issues are handled across your organization.

Service desk support

Users can report AV issues by phone or email with MNP Care. Our team troubleshoots and resolves issues remotely when possible, and coordinates on‑site support if necessary. All requests are logged and tracked so nothing falls through the cracks.

Health checks

Receive a structured review of your meeting rooms and AV systems with our health checks. These checks confirm that your displays, audio, cameras, control systems, and collaboration tools are working properly. Our reviews can also identify early signs of failure, outdated components, and configuration issues. Your organization receives clear findings and practical recommendations to help prevent future issues and improve room reliability.

Asset and lifecycle management

MNP Care helps you understand what AV equipment you have, how it is performing, and where it sits in its lifecycle. We maintain room and device records and track service history, so you have visibility into aging equipment and recurring issues. This allows you to plan upgrades, replacements, and remediation before equipment failures impact meetings. It also helps your organization avoid maintaining hardware that is no longer reliable or supported by manufacturers.

Concierge services

Executive briefings, client presentations, board meetings, and large internal sessions often come with high expectations and low tolerance for technical issues. Optional concierge support is available for these high‑profile moments. This includes pre‑meeting testing and on‑site assistance to reduce risk during critical moments.

What spaces does MNP Care support?

Core rooms

Core room support applies to meeting rooms that were designed, built, and implemented by MNP Digital. Our team understands these rooms from end to end, enabling us to provide the highest level of support. Core rooms are fully integrated into our support tools, reporting, and service processes.

Legacy rooms

Legacy rooms apply to meeting rooms that were deployed by other vendors or built over time using mixed technologies. These environments often vary in design, documentation quality, and hardware lifecycle status. Our legacy room support starts with an onboarding and assessment process, allowing us to understand how each room is built, identify risks, and determine what can be reliably supported.

Why choose MNP Care?

MNP Care is designed for organizations that want dependable meeting rooms and clear AV support ownership. Our role is to help maintain stable environments today while guiding improvements that reduce disruption tomorrow.

Learn more

Technology downtime is costly. MNP Care combines proactive maintenance with professional support to keep systems operational, reduce disruptions, and protect your investment.

Curt Dieckelt – Director, Collaboration, MNP Digital

Get in touch!

Connect with an MNP Care specialist

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