Customer Experience Archives - Page 2 of 3

The many strategic priorities of local governments: MNP Digital Municipal Research Report

What strategic priorities are local governments focusing on during digital transformation? Explore the results of the MNP Digital Municipal Research Report.

How a human-centred design approach can help overcome challenges and elevate the customer experience

How can you use human-centred design to fully meet the needs of your customers and gain a competitive advantage? Discover 5 steps to help you get started.

business team having a meeting in a modern boardroom

Meeting citizen demands requires a multi-pronged digital strategy

Digital transformation has become a necessity to keep up with the rapid pace of savvy citizens. As an enhanced online presence has become a growing priority for local government organizations, many Canadian municipalities have started to shift services and operations to a digital environment.

Jason MacLean recognized as a Sitecore Most Valuable Professional for the second time

Jason MacLean has been recognized for his outstanding engagement and support for the global Sitecore community for the second time as part of an exclusive group of 241 individuals selected in 2023 to receive Sitecore’s Most Valuable Professionals award.

5 traits to look for in your field service management system

A field service management (FSM) system can easily integrate with other systems to help streamline your operations and improve efficiency. However, there are several factors to consider when choosing an FSM software.

Blocks representing people with lines connecting each one.

How credit unions can improve member retention rates with predictive AI

As a credit union decision-maker, you can retain your members and improve your team’s efficiency with the power of artificial intelligence and predictive analytics.

Improving customer service with case management software

The quality of customer service can make or break an organization. Discover how we can help you leverage Microsoft technology to ensure effective, efficient customer service.

Collaboration among credit unions, tapping into data: Introducing CUPID

MNP’s Credit Union Peer Information Dashboard (CUPID) allows you to see your credit union’s data in a whole new light, benchmarking key metrics in real time against your industry peers and your own business’s past performance.

Accessibility as an opportunity

Accessibility is not only a nice-to-have, it’s imperative as the internet continues to move forward.

A strategic approach to building your credit union’s automation initiative

Credit unions can launch themselves into a new era of modern and evolved processes through RPA and hyper-automation.

Focused female employee involved in video conference brainstorming meeting with diverse happy colleagues and team leader

Digital transformation and the evolving role of people management

New technologies are redefining what it means to contribute, create value, and empower teams to succeed.

Overcoming digital transformation challenges in local government

For local government organizations, the challenges of digital transformation also highlight the opportunity and the value of accelerating their transformation journey.

1 2 3