You feel a sense of clarity around your CRM implementation

Your partner should begin by getting to know your teams, your goals, and your current challenges. At MNP Digital, with a partner should begin by getting to know your teams, your goals, and your current challenges. At MNP Digital, we help you see what your CRM will do for your business. From there, we build a vision that’s grounded, designed for impact, and backed by successful implementations across a variety of industries.

Unlike service providers who execute predefined projects or are just checking boxes, MNP Digital is an advisory partner throughout your CRM journey. That means beyond implementation, too. We stay close to your teams to support continuous improvement of tools, automations, and analytics, but we also build a system where you don’t need us for everything. We make sure your team has the training and access they need to make updates and upgrade themselves.

When your CRM isn’t causing you stress, we’re doing our job.

Your team is onboard and excited

As we’ve touches on earlier, one of the biggest reasons CRM systems fail is lack of adoption. When users don’t know how to use the system, or don’t see how it helps them, they simply won’t engage.

At MNP Digital, we take a hands-on, role-specific approach to designing the system and then training your team on it. Your teams should be met where they are, showing them exactly how to use the system in the context of their day-to-day work. Then we go beyond that, teaching your teams how to take ownership of the platform and make it their own, helping them connect CRM functionality directly to the outcomes they care about.

As your team gets more confident on the platform, they become self-sufficient. We empower them to build automation, make updates, and evolve the system without needing to wait for external help.

And don’t worry, we make sure to implement bumpers and safety measures that keep your environment safe and secure.

You’re seeing efficiencies that you can measure

By cutting through the clutter, whether that means eliminating redundant third-party tools, consolidating features across Dynamics 365, or configuring out-of-the-box functionality to deliver maximum value, your CRM can do it all. At MNP Digital, we prioritize what matters, eliminate what doesn’t, and design streamlined workflows that minimize manual effort across departments.

Soon, you’ll start to see the real impact: marketing leaders who can pinpoint the reasons behind top-performing campaigns, sales managers with accurate forecasting hitting their goals, and support teams working from complete customer profiles that improve satisfaction.

Your CRM becomes your biggest cheerleader, providing proof of the value that you and your teams are delivering.

You feel supported in your vision for a CRM that goes further

You have goals for a smarter, more connected business, and you need a partner who sees the full picture.

MNP Digital brings deep implementation expertise as a premier Canadian Microsoft Partner and member of the BizApps Inner Circle. We know the Dynamics ecosystem inside and out, so we understand what it takes to scale from CRM to a holistic organization.

We have no problem leading enterprise-wide deployments that include marketing automation, ERP integration, HR systems, and beyond. Wherever you want to take your CRM, we’ll help you get there with a plan, a tea, and a track record you can count on.