Customer Platforms

Digital Platforms

Boost growth and productivity using ERP, CRM, and CMS platforms.

In today’s accelerated environment you need something that gives you a definitive competitive advantage to outpace your competitors. Managing your organization effectively and securing stronger customer loyalty means having the right platforms and experiences in place to support your strategy and operations.

Our team of certified experts help you navigate this uncharted growth opportunity, acting as your advisors, architects, and implementation specialists. Because we don’t just source and tailor your platforms, we elevate and optimize them to maximize your productivity. From designing the experience and strategy that your customers want, to being supported by the right insights, tools, and platforms, our team has a single focus – your success.

What we do

Microsoft Dynamics 365 & Power Platform

Accelerate sales, increase customer engagement, and optimize your people and processes using a portfolio of connected business applications built with Microsoft Dynamics 365 and Power Platform. Our team of certified experts work collaboratively with clients across a range of industries to deliver tailored solutions that meet the evolving needs of their business. As the 2021 recipient of Microsoft Canada’s Public Sector Impact Award, we’ve been recognized for delivery excellence in the digitization of social assistance and other critical services in the public sector. We help organizations of all shapes and sizes to accelerate transformation and build intelligence using the power of Dynamics 365 and Power Platform.

Core Capabilities:

  • Strategy, planning, implementation and support
  • Dynamics 365 for Sales, Service, Marketing and Customer Insights
  • Power BI, Power Apps, Power Automate and Power Virtual Agents

Enterprise Resource Planning

Manage your processes seamlessly and have complete oversight of your operations and finances with the right enterprise resource planning (ERP) system. Designed so that you can plan, automate, and execute functions in a way that works for you and your team, our expert strategists and implementation professionals work closely with you to understand your organization-wide and functional requirements. We will source, improve, and integrate an ERP system that streamlines your operations, acts as a single source of truth for your data, and helps you enhance employee performance – so you can stay focused on your goals.

Core Capabilities:

Financial Planning & Analysis

It’s time to say good-bye to spreadsheets. Upgrade to the right technologies and platforms for your finance operations so that you can move away from repetitive manual tasks to more high-value activities. Our seasoned team helps you identify gaps and find the right solutions to improve financial modeling, reporting, and budgeting, while reducing the resources needed for labor-intensive tasks. We do this in a way that works for you, integrating with your critical technologies and processes.

Human Capital Management

Managing talent in a dynamic environment can be overlooked, but it’s instrumental to the overall success and longevity of an organization. We work side-by-side with you to define leading practices in sourcing, retention, and management of talent, and enable them with world-class human capital management (HCM) tools and solutions. This practice will massively impact your bottom line, providing an immediate and long-term return on your investment – and we’re ready to guide you every step of the way.

Experience Design

Create the user experience that today’s customers demand, focused on UI design, accessibility, and digital transformation strategy. Our team works with yours to not just put our knowledge of industry leading practices to use for you, but leverage human-centered design to better understand what resonates with your target audience and tailor an experience that can help you achieve your short and long-term goals. Your customers won’t ever stay the same – meaning you can’t either.

Core Capabilities:

  • Strategic planning and service delivery review
  • User experience research, strategy, and design
  • Accessibility testing and program development
  • Innovation and design thinking facilitation

Customer Experience Management

Build, manage, and integrate content and customer experience platforms to expand your digital presence, attract new customers, and build loyalty. Our expert team helps you source and implement the right platform, configured and customized with your specific challenges and strategic objectives in mind. Our user experience consultants and human-centered approach ensure your digital properties hit the mark for your users every time.

Core Capabilities:

  • Adobe Experience Manager
  • Sitecore Experience Manager


Gain stronger insights, drive more conversions, and create a better customer experience for users visiting your digital properties. Online shopping continues to grow year-over-year, forcing organizations to reprioritize their digital assets. Ensuring you have streamlined operations, data, and infrastructure isn’t just a nice-to-have, it’s a part of doing business. Our team of industry experts will not only optimize your processes and platforms but amplify and scale your functions to align with your strategic goals.

Platform Managed Services

Maintaining and upgrading your digital software platforms to ensure you are getting the most from your investment means having the right people in the right positions. Building that team and finding the right balance can be a challenge – that’s why we have a team of dedicated experts ready to help you based on your specific requirements. With a wide breadth of industry and platform expertise, our analysts and consultants will augment your internal team, providing the services and capabilities you require to succeed.

With a full suite of Managed IT Services, we can enhance efficiency across your entire organization. See how.

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Who we
partner with

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Who you'll collaborate with

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Daniel Caringi

Partner, Business Platforms Market Lead (Services)
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Chuck Emond

Partner, CRM Lead
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Sean Murphy

Partner, National Digital Solutions Leader
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Paul Witherow

Partner, Customer Platforms Lead

Get in touch!

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