Expectations are changing for local governments. From citizen engagement to service delivery, local governments are being asked to do more and adapt to modern technology.
More and more, citizens can engage with service providers in a variety of ways, by using smartphones, portable devices and laptops, as well as connected cars and homes. From these experiences, it is now expected that there will be self-service convenience, the ability to obtain information that is both personalized and up-to-date, and a means to submit requests through user-friendly digital platforms. Meanwhile, local government employees want the ability to carry out their work from anywhere on any Internet-enabled device.
Where do you start? We’ve developed a whitepaper and tools to identify the traits of a successful smart community and help evaluate your team’s ability to innovate.