Customized implementation of Microsoft Dynamics CRM provides a bottom-line impact for Premiere Suites.
Premiere Suites is a leading provider of luxury, temporary residences for professionals and families all across Canada. With over 1,500 suites in 38 cities, they recognized that by using a proper CRM system, they could significantly close the opportunity gaps in their existing sales pipeline.
Premiere Suites needed a customer relationship management (CRM) solution that provided a stable environment and good application performance. In addition, they were looking for a collaborative partner that could offer helpful and reliable support services with minimal internal IT involvement and infrastructure support. Because this application is mission critical, they wanted reliable operations support on an ongoing basis.
MNP had delivered the original high-level architecture and functional requirements for the Microsoft Dynamics CRM implementation, which Premiere Suites used as the blueprint to configure and customize the solution. As the launch date approached, they enlisted the team’s help to deliver final QA and testing, in addition to a migration/change for their user authentication approach.
MNP provided expert assistance in managing and monitoring the hosting of the CRM application. Premiere Suites relies on the managed services team to provide good advice, feedback and best practices relating to the technology, security and performance of the system.
Premiere Suites’ internal resources were able to focus on more high-value business activities while MNP provided technical support, and infrastructure build, management, and monitoring. Premiere Suites has been able to reduce IT-related expenditures by leveraging the relevant experience of the Managed Services team.